Six Sigma methodology for total quality management, as a mechanism to ensure the quality of higher education

Abstract

This study aims to study the possibility of applying the Six Sigma methodology in higher education institutions and improving the quality of their services, hence, its was imperative for university institutions to harmonize contemporary concepts to ensure the quality of higher education and improve administrative and academic programs and student performance, considering that Six Sigma is one of the most important contemporary approached to managing quality assurance this research came in order to identify what Six Sigma is its methodology and its implications for achieving quality in higher education. Highlighting the most important means and strategies that can be followed in this field with an emphasis on the importance of its succeful application and its harmonization and consistency with the requirements of the current era, which should appear in educational oat comes, on the basis of which the quality of higher education can be determined.

          We have used the meta analysis methods, the findings of this study indicate a recent application of the concepts of Six Sigma at universities, and there is not clear example can be adopted by the universities, This study recommends the importance of using six sigma concepts in Algerian universities, for the purpose of continuous improvement in their services and educational processes.