The impact of E-service quality on creating customer value - Field study of a sample of BDL customers -

Abstract

This study aims to identify the Impact of E-services quality dimensions on creating
customer value at the BDL, and for this purpose a questionnaire was distributed and
analyzed using Statistical Package for the Social ,based on a set of Statistical methods, the
study concluded that there is a strong correlation between the dimensions of E- service
quality (competence, loyalty, system availability and privacy) and customer value, in
addition to the existence of a relationship between the impact of E- service quality
dimensions on customer value according to the demographic factor " age.